Manged Services Lead

Start a rewarding career at a dynamic, growing company based in Richmond, Virginia

  • Richmond, VA
  • Full Time
  • Up to 25% travel possible

Job Description:

APIvista is looking to hire a full-time Managed Services Lead.  

You:

  • View your team’s success as your own
  • Are passionate about what you do
  • Love to teach others new skills
  • Seek opportunities to learn
  • Enjoy leading and growing a team
  • Easily adapt to new project requirements and client expectations
  • Able to convert service practices into reusable products

What You’ll Do:

  • Build a team, product roadmap, select tools and establish processes 
  • Advise clients on platform management best practices that support enterprise API implementations 
  • Manage personnel, team schedules, and lead diagnosis and resolution of platform issues
  • Manage product budget and recommend platform, personnel and tool expenditures
  • Track support incidents and look for trends 

Preferred Skills (but not limited to):

  • Experience with definition and setup of monitoring and logging instrumentations for production systems
  • Understanding of issue response SLA, methodology, and tools (Jira ServiceDesk, ServiceNow, ZenDesk)
  • Experience installing and managing CI/CD automation systems
  • Strong knowledge of cloud infrastructure platforms such as AWS, Azure, etc.
  • Ability to define features and execute against a product roadmap leveraging client and team feedback, market movements and strategic vision
  • Some development experience using languages like Java, Python, JavaScript, or similar
  • Ability to write effective technical support and process documentation and communicate details to client and internal teams
  • Ability to hire, train and manage staff including writing job descriptions, interviewing candidates
  • Ability to communicate with customer’s technical staff including recommending their support processes and interactions
  • Experience with modern operations technologies (Docker, Chef, Kubernetes, Jenkins, Bamboo, Git) and network troubleshooting
  • Knowledge of ITIL process frameworks and applicability to enterprise systems 

More about APIvista:

APIvista is an API-focused development and managed services company built to enable the success of our clients in leveraging API integrations to deliver new business value. Organizations use APIvista to ensure that their critical API’s and important data integrations are always secure and always available to their customers and employees.

APIvista is headquartered in Richmond, VA, but serves customers nationwide.

Careers

More about APIvista

APIvista is an API-focused development and managed services company built to enable the success of our clients in leveraging API integrations to deliver new business value. Organizations use APIvista to ensure that their critical APIs and important data integrations are always secure and always available to their customers and employees.

APIvista is headquartered in Richmond, VA, but serves customers nationwide.

Our Culture

  • Dynamic team
  • Fun and challenging environment
  • Casual atmosphere
  • Growing business and industry
  • Monthly lunch and learn events
  • Opportunities for advancement

Key Benefits

  • Competitive Salary
  • Open paid time off policy
  • Comprehensive Health, Dental, and Vision plans
  • 401k with Company Match
  • Short-term & Long-term Disability
  • Group Life Insurance

Apply Today

Ready to apply? Send your resumé to Kimberly Pollard at apply@apivista.com

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